Back to NuCare
Privacy Policy

NuCare Privacy Policy

Last updated: 8 September 2026

NuCare is a healthcare discovery and appointment-request platform operated by NuLink Solutions (Pty) Ltd (“NuLink”, “we”, “us” or “our”).

We collect and process personal information only where necessary to operate the platform, help users discover healthcare providers, manage appointment requests, and provide customer support.

1. Information we collect

We may collect and process information including:

  • Contact information such as name, email address and mobile number;
  • Location information relevant to healthcare discovery;
  • Healthcare-related preferences such as specialty, practice or appointment request details;
  • Account details and login information;
  • Communication records, support requests and service-related messages.

2. How we use information

We use information to:

  • Provide and improve NuCare services;
  • Facilitate appointment requests between users and healthcare practices;
  • Manage accounts and communications;
  • Provide service notices, updates and support;
  • Maintain security and detect unauthorised activity;
  • Comply with legal and regulatory obligations.

3. Sharing information

Where necessary to process an appointment request, relevant information may be shared with the selected healthcare practice or provider. We may also share information with trusted third-party service providers that support hosting, communication, analytics, authentication and other operational functions.

We do not intentionally share appointment-request information with unrelated healthcare practices solely because a user searched for or viewed them.

4. Your information and health-related data

NuCare may handle personal information and, in some cases, information that may relate to a person’s health. Users should not provide unnecessary sensitive medical information when submitting an appointment request unless it is specifically needed and appropriate for the request.

We recommend that users avoid including detailed medical histories, laboratory results, medication information, emergency details or other unnecessary health data in general request fields.

5. Security

We use reasonable technical and organisational measures to protect information processed through NuCare. However, no internet-based platform can guarantee absolute security. Users should keep account credentials confidential and contact NuCare promptly if they suspect unauthorised access.

6. Retention and deletion

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce our policies. If you have questions about access, correction or deletion of your information, please contact NuCare Support.

7. Your rights

Depending on applicable law, you may have rights to access, correct, limit or delete personal information, or to ask questions about our data practices. Where permitted, we may require reasonable verification before taking action on such requests.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available through NuCare and the “Last updated” date at the top of this page will reflect the most recent revision.

9. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact NuCare Support.

Email: support@nucare.co.za