NuCare Terms of Use
Last updated: 8 September 2026
NuCare is a healthcare discovery and appointment-request platform operated by NuLink Solutions (Pty) Ltd.
NuCare helps users discover healthcare practices and healthcare providers and submit appointment requests through the platform.
1. NuCare is not a healthcare provider
NuCare does not provide medical, clinical, diagnostic, therapeutic or emergency healthcare services. Healthcare services are provided independently by the healthcare professional or practice selected by the user.
2. Appointment requests
Submitting an appointment request through NuCare does not guarantee an appointment. Requests are subject to the availability, acceptance and confirmation of the selected healthcare practice or provider.
NuCare is not responsible for the clinical services, advice, treatment, availability, conduct or decisions of any healthcare professional or practice listed on the platform.
3. Your information
We collect and process information necessary to operate NuCare and facilitate appointment requests. Where necessary to process your request, relevant information may be shared with the healthcare practice or provider you have selected.
For information about how your personal information is collected, used, stored and protected, please read our Privacy Policy.
4. Emergency situations
NuCare is not an emergency healthcare service. If you are experiencing a medical emergency, contact the appropriate emergency services or seek immediate medical attention.
5. Using NuCare
By using NuCare, you agree to use the platform lawfully, provide accurate information and comply with the NuCare User Policy and applicable laws.
By creating an account or submitting an appointment request, you acknowledge that you have read and accepted the applicable terms and policies.
6. Acceptable use
You must not misuse NuCare, submit fraudulent or abusive requests, attempt unauthorised access, interfere with platform operations, or use NuCare for unlawful or harmful purposes.
7. Account responsibility
Users are responsible for keeping account information accurate and secure. If you believe your account has been compromised, please notify NuCare Support immediately.
8. Changes to the platform and these terms
NuLink may update or modify NuCare, and may update these Terms of Use from time to time. The latest version will be made available through NuCare and the “Last updated” date at the top of this page will indicate the most recent revision.
9. Questions or concerns
Contact NuCare Support through our support channel if you have questions or concerns regarding these terms or your use of NuCare.
Email: support@nucare.co.za